I had the opportunity to stay in Hotel Wellington Madrid in August. I am a sucker for hotels with a classic decor. It reminds of the days when travel was glamorous. Kind of that scene in Mad Men, where Don and Betty go to the Plaza in NYC and everything is just old Hollywood glam. Although, given that I worked in the hotel industry for some time, I should remind myself that times have changed and not everything that glitters is gold.
I really do not want to bash hotels. However, I also value my money and if I am expected to pay a premium price, it is only fair I expect a premium service. Obviously this formula does not always work.
I mean the lady in reception could not have been more not interested in me checking in. She barely even said anything to me, and continuously looked really frustrated she had to do work. Anyway, got my key and went to my room. First, I do not even understand why do 5 star hotels have twin rooms. Second, I do not understand why do they offer them to single travellers. Like, thanks babe, all day I have been dreaming how I am going to sleep in between my two beds. Will give 2h to each.
I went back down to reception and asked if I could have a king bed. I was serviced by a gentleman who was a bit more enthusiastic to do his job but was definitely not friendlier or more helpful. He said they were fully booked and that was the only room. Now, I find this hard to believe but again, I was like fine. I then asked, if he could get house keeping to join the beds with a mattress topper, so it can be a joint bed. He said that they cannot do that. Now, this is the point at which I got angry. This guy tried to convince me they did not have 1 extra mattress topper in the whole hotel. It took me asking him, what will happen if someone in a king sized bed room, spilled a juice on their bed? Would they leave them without a topper? This is when he finally called housekeeping (I have never seen more reluctant action in my life) and confirmed that they will fix my bed. I mean what was the point of this conversation at all then?
I did like the room, especially the bathroom. I was on the 5th floor and I was overlooking the leafy street on the side of the hotel and thought it was super pretty. The bathroom was cool as well. I love bathrooms as we know. No complimentary water though, so meh.
Wifi worked, so happy times.
The pool area is OK-ish but surrounded by concrete blocks on all sides, so it is sunny from 11:30/12 onward. A bit annoying. Also, not the best feeling to sunbathe in front of 30-40 flats looking down on you. Also, if you think you can have coffee by the pool in the morning, think again. You can only have this at breakfast and pay 31 Euro for a full breakfast. A really messed up concept if you ask me.
The pool boy and the waiters around the pool area were lovely though. They managed to get me a coffee the first day and I was really appreciative, you guys get service – thank you.
Overall do not spend your money, such a waste. I stayed in the H10 which is a 5 minute walk from the Wellington and to be honest much better value for money. Also, they have a roof top pool, cool music and food.